About the role
Asana seeks a Customer Enablement Manager to partner with complex enterprise customers to transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing enablement activities including discovery, workflow consultation, change management, and education to accelerate adoption and business outcomes. Working closely with Customer Success, Sales, and Services, you will serve as a trusted advisor, navigate complex stakeholder environments, and help strengthen Asana's broader Customer Enablement practice.
What you'll do
- •Develop deep understanding of customer business priorities and translate challenges into workflow and adoption strategies
- •Independently manage complex enterprise engagements from discovery through delivery, measurement, and follow-through
- •Help customers rethink how work gets done by translating Asana and AI capabilities into practical use cases
- •Design and facilitate workflow consultations, strategic workshops, and executive-level conversations
- •Use adoption and engagement data to assess whether enablement is driving meaningful behavior change and business outcomes
- •Identify risks, expansion opportunities, and connect adoption strategies to retention and customer value
What they're looking for
- •6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, or related customer-facing role, ideally within SaaS
- •Demonstrated experience independently leading complex enterprise customer engagements combining discovery, consultation, facilitation, and enablement
- •Strong consultative skills with ability to uncover root causes and translate ambiguity into clear recommendations
- •Experience engaging and influencing senior and executive stakeholders
- •Excellent facilitation and communication skills for diverse audiences
- •Strong project and portfolio management skills with track record of managing multiple complex engagements independently
Skills
Customer EnablementChange ManagementStrategic ConsultingEnterprise Sales and Customer SuccessStakeholder ManagementWorkflow OptimizationAI Capabilities TranslationData-Informed Decision Making
Found on weworkremotely.com. Link checked Nov 9. Marquee links to the company's own application. We are not the employer.