← Back to opportunities
E
Full-time

Strategic Customer Success Manager

EverCommerce · US · Remote
Pay
$80K–$100K / yr
Apply on company site
About the role

EverCommerce is seeking a Strategic Customer Success Manager to manage 10-20 enterprise healthcare accounts. The role involves driving adoption, retention, and expansion while serving as a strategic advisor to executive stakeholders. The manager will conduct business reviews, monitor account health, identify expansion opportunities, and advocate for customer needs with internal teams. This position reports to the Sr Manager of Customer Success and requires managing complex healthcare client relationships across the EverHealth product suite.

What you'll do
  • •Manage a portfolio of 10–20 enterprise healthcare accounts as primary strategic advisor
  • •Develop and execute customer success plans aligned with organizational goals
  • •Conduct regular Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
  • •Monitor account health and proactively identify risks to improve retention
  • •Identify expansion opportunities and collaborate with Sales on cross-sell and upsell strategies
  • •Serve as voice of customer, partnering with Product and Engineering on roadmap priorities
What they're looking for
  • •Bachelor's Degree preferred
  • •7+ years in Customer Success, ideally in SaaS or HR tech
  • •Proven success with renewals, cross-sell, and expansion strategies
  • •Experience building and executing customer success plans aligned to business goals
  • •Strong discovery and consultative skills
  • •Comfortable navigating organizational change
Skills
Customer SuccessSaaSExecutive PresenceData-Driven MindsetHealthcare Industry KnowledgeCustomer AdvocacyCross-Functional CollaborationPlaybook Development

Found on hiretechladies.com. Link checked Nov 9. Marquee links to the company's own application. We are not the employer.