Client Success Manager - Enterprise Accounts
FIXD Automotive seeks a Client Success Manager for enterprise dealership accounts. The CSM owns customer relationships from onboarding through expansion, ensuring clients derive continuous value from AppraisalPRO, FIXD's B2B vehicle appraisal product. AppraisalPRO helps dealerships detect vehicle problems, estimate reconditioning costs, generate consumer-facing condition reports, and access analytics. The role involves training, technical support coordination, proactive account monitoring, relationship building with key stakeholders, securing referrals, identifying upsell opportunities, and presenting product improvement recommendations.
- •Onboard dealership customers to AppraisalPRO and conduct initial training
- •Aid customers in resolving technical issues and coordinate with engineering teams
- •Proactively monitor product usage to identify red flags
- •Build rapport with key decision-makers to become their trusted advisor
- •Secure referrals to other potential dealership customers
- •Understand customer needs and pitch other AppraisalPRO products
- •Ability to quickly build relationships and trust
- •Excellent interpersonal skills
- •Strong communicator who can present and write well, extremely responsive
- •Ability to multitask and prioritize
- •Passion for providing top-notch customer service
Found on weworkremotely.com. Link checked Nov 9. Marquee links to the company's own application. We are not the employer.