About the role
Marble builds an agentic operating system for restaurant groups using AI to capture ground truth, predict outcomes, and automate decisions. The Founding Ops role owns the full customer journey from contract signature to go-live. You'll run deployments, build scalable playbooks, maintain customer relationships, and translate field learnings into product priorities. The role sits between customers, product, and engineering, requiring fluency in all three. You'll work in-person with founders in NYC and grow into leadership as the company scales.
What you'll do
- •Own deployments end to end from signature to go-live
- •Build and scale playbooks from single locations to hundreds
- •Own the primary customer relationship and be first to identify issues
- •Automate deployment workflows and build internal tools
- •Debug customer issues to root cause and translate field insights into roadmap decisions
- •Join sales calls to provide deployment credibility and run pilots
What they're looking for
- •Can be in office 5 days/week in New York City
- •Operations spike: been the person operations depended on with track record of building playbooks or managing at scale
- •Track record of seeking uncomfortable situations and doing hard things
- •Attention to messy details in deployments
- •Software fluency and understanding of how customer requests become product decisions
- •Extremely polished with customers at all levels
Skills
Operations ManagementCustomer Success and Relationship ManageProcess Automation and ScriptingSoftware FluencyAI Tools and Agentic ApplicationsRestaurant Operations (nice to Have)Early Stage Startup Experience (nice toData Normalization and Messy Data Handli
Found on workatastartup.com. Link checked Nov 9. Marquee links to the company's own application. We are not the employer.