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PI
Full-time

Chief of Staff, CCO

Ping Identity · Global · Remote
Pay
$156K–$208K / yr
Apply on company site
About the role

Ping Identity seeks a Chief of Staff to partner with the Chief Customer Officer in driving business performance across the Customer organization. The role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness. The ideal candidate brings strong financial and business acumen, analytical skills, and the ability to translate complex information into actionable insights for executive decisions and operational accountability.

What you'll do
  • •Ensure customer revenue metrics (ARR movement, retention rates, churn drivers) follow standards and translate into actionable insights
  • •Prepare CCO materials for executive leadership, board, and investor review, framing performance and risks in terms of business outcomes
  • •Own renewal rate reporting and variance analysis against forecast and actuals
  • •Build annual renewal and retention plans with headcount and capacity models tied to business segmentation
  • •Deliver customer health scoring model and churn and risk analysis
  • •Set reporting requirements across Salesforce, data warehouse, and BI tools aligned with finance definitions
What they're looking for
  • •Significant experience in strategic finance, FP&A, business operations, revenue operations, or customer success operations, ideally in B2B SaaS
  • •Strong understanding of SaaS metrics including ARR, GRR, NRR, renewals, and churn
  • •Experience translating business needs into reporting and analytics requirements
  • •Ability to analyze complex datasets and communicate insights to executive audiences
  • •Familiarity with CRM and BI tools such as Salesforce, Excel, SQL, Power BI, or Tableau
  • •Strong collaboration, communication, and problem-solving skills with cross-team influence
Skills
Strategic FinanceFP&ASaaS Business ModelsRevenue OperationsSalesforceSQLPower BIExecutive Reporting

Found on weworkremotely.com. Link checked Nov 9. Marquee links to the company's own application. We are not the employer.